198: From Team Mascot to Artificial Intelligence and Machine Learning – Jim Wanner of KeyMark

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Background on Jim Wanner of KeyMark:

Jim Wanner is the founder and Chief Expectations Officer at KeyMark, an intelligent automation systems integrator headquartered in Liberty, SC. KeyMark delivers capture (OCR), workflow (ECM), case management, virtual collaboration and robotic process automation (RPA) solutions to businesses and government organizations. KeyMark helps clients leverage technology, such as artificial intelligence and machine learning, to maximize productivity and increase efficiency.

Under Jim’s leadership, KeyMark has consistently been named a top reseller by its software vendors, most recently being named to the SC Best Places to Work list for the fourth consecutive year by the South Carolina Chamber of Commerce and SC Biz News. KeyMark has also ranked 17th in the 2016 South Carolina’s Fastest Growing Companies competition and has appeared four times on the INC 5000 list of America’s Fastest-Growing Private Companies. Jim, whose background is in automated data management, graduated from James Madison University in 1998 with a Bachelor’s Degree in Business Administration, When he is not spending time with his family around Clemson, SC, Jim will most likely be found engaging with KeyMark customers, vendor partners and employees asking “how are we doing?,” and “what can we do better?” Before forming KeyMark, Jim worked for a systems integrator in Northern Virginia and for a marketing firm in South Carolina.

Time-Stamped Show Notes:

  • [1:12] Jim Wanner is the CEO of Keymark, which is a business process management company that focuses on the automation of certain business processes.
  • [2:27] The difference between machine learning and artificial intelligence is explained briefly by Jim.
  • [13:11] KeyMark is the first ever to successfully implement invoice processing in the US. They were also the first in the world to automate a mailroom using machine learning.
  • [16:41] Jim talks more about the mailroom automation project they did for an insurance company in Michigan.
  • [20:53] The mortgage industry is another example where KeyMark’s artificial intelligence system can be used.
  • [26:28] Different technologies and systems are used and packaged by KeyMark for their customers.
  • [28:18] Being a Philadelphia Phillie Phanatic mascot was Jim’s dream job after graduating from college.
  • [36:13] In 1990, Jim’s father told him that he is going to start a marketing company and he wanted Jim to join him.
  • [42:33] Jim offers advice about learning from your failures.
  • [44:35] In the early days of Jim’s marketing business, there’s a particular client that they were able to successfully build up.
  • [49:06] They started in a very small office that has no windows.
  • [50:06] Jim shares his thoughts about how to go through those dark times and hardships.
  • [53:23] Fear of failure and letting other people down is one of the biggest motivators for Jim.
  • [57:55] Using customer references truly helped in the turnaround of the company.
  • [1:02:59] Jim talks about how they made the transition to the artificial intelligence space.

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Fabulous 4 Questions:

  1. 📖📚 Favorite Books? Think and Grow Rich by Napoleon Hill.
  2. 🙌😎 Favorite Amazon.com purchase? Eyeglasses
  3. 🌱💸 Favorite Tool that's GROWN your Business? Hyland's OnBase
  4. 💭💡 BIGGEST Challenge keeping your Business from GROWING? Adoption of AI

Key Point from the Interview:

  • “You have a lot of people who try something once they fail, and they feel like they’ve been ultimately failures forever. And I would encourage you to say, to wake up the next morning, the sun’s gonna come up and go get some exercise, get a good breakfast and realize you didn’t fail, you successfully learned a new way not to build a business. And I think that’s kind of the key to success from an entrepreneur’s standpoint.”

Resources Mentioned:

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